Got Questions?
FAQ
Answers to the questions we hear most. Still not sure about something? Reach out and we'll be glad to help.
General Questions
You can upload artwork directly with your quote request, or email it to us after reaching out. We accept AI, EPS, SVG, PDF, PNG, and PSD files.
Yes. We provide a digital proof for your approval before anything goes into production, so you can confirm colors, sizing, and placement.
Turnaround varies by service: DTF is 3–5 business days, screen printing 7–10, embroidery 10–14, and large format 5–7. Times start after proof approval.
Minimums depend on the service. Screen printing starts at 24 pieces, embroidery at 6 pieces, and DTF and large format have no minimum.
Yes, rush options are available on most services depending on order size and our current schedule. Let us know your deadline up front.
Absolutely. We're happy to decorate customer-supplied garments, though we can't be responsible for manufacturer defects on items we didn't source.
We prefer vector files (AI, EPS, SVG, PDF) for the cleanest results. High-resolution PNG and PSD files at 300 DPI also work well.
Pricing & Payment
Pricing depends on quantity, number of colors or stitches, garment type, and decoration method. Larger orders earn better per-piece pricing. Request a quote for an exact figure.
Screen printing has a one-time screen setup fee per color, and embroidery has a one-time digitizing fee per logo. DTF and most large format jobs have no setup fees.
We accept major credit cards, debit, and other common payment methods. A deposit may be required before production begins on larger orders.
Pickup & Delivery
Free local pickup is available at our Long Beach area shop during business hours. We'll let you know the moment your order is ready.
Yes, we ship custom orders nationwide. Shipping costs and timelines are calculated based on order size, weight, and destination.